Return & Exchange
What is your return policy?
For a return to be accepted, it must be sent back within 30 days and received by us in an unchanged condition. Once the return is processed and accepted, we will give you a refund by way of your original payment method.
We aim to refund you within 14 days of receiving the returned item.
Please note: Shipping costs are non-refundable.
Items shipped may be subject to local import duties, taxes, and/or charges, which are neither included in the total cost of your order nor reimbursable by Flattered.
If an item is returned to us damaged, worn, or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn and in the same condition you received them.
Items bought in our flagship store can only be returned to the flagship store.
Items bought at a retailer can only be returned to the same retailer as the product was bought from.
Items bought on our website can not be returned to any retailer.
Please note that our company is not responsible for returns sent to the wrong address, including items intended for other companies. Customers must ensure they follow our return policy and use the correct return address.
Please use the return slip provided by Flattered. If you use your own return slip, we will not be able to cover that cost.
When will I receive my refund on returned product?
Returned items can take up to 14 business days from the date your return tracking information shows delivered to be processed by our warehouse. When the item in question has been inspected and registered as a return, we will cancel or refund your payment. Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
We always do our best to ensure that your refund reaches you on time, and without delay. In case of a delay in the refund please contact our customer support at email
Payments with Klarna
If you have paid with Klarna you need to register the return by visiting the KlarnaPortal. Select the order and click ‘returns’. This will pause your payment due date until the return has been processed. Klarna will then provide you with your new invoice total or send a confirmation email when there’s no payment due anymore. If you have already paid you will receive your refund within 3-5 business days.
Payments with Credit card
If you have paid with Credit card we will refund the money for the returned product as soon as the return is registered at the warehouse. Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
Can I exchange a returned item for another?
We’re currently unable to facilitate exchanges.
However, for our US customers, we’re pleased to offer exchanges through Happy Returns. If you wish to exchange a product, please return the items you want to exchange and place a new order on . After registering your return, you can use your return fee as a credit on your new order. You will receive the information on using your credit in your return mail.
How do I initiate a return?
As a Flattered customer, you are entitled to sale on approval — which means you can cancel your purchase, even if the goods are not defective, within 30 days of delivery.
Always save the return receipt until your refund has been confirmed by Flattered.
For a smooth and safe return of your purchase, please follow these steps:
Post Office
1. Register your return in our Return Portal and print your return label. Use the email from your order and the order ID to initiate the return.
2. Pack your order as it was received in its original box.
3. Paste the prepaid return label on top of the original address label.
4. Return your order to your closest pick-up point within 30 days of the date of delivery.
Home Delivery
1. Register your return in our Return Portal and print your return label. Use the email from your order and the order ID to initiate the return.
2. Pack your order as it was received in its original box.
3. Paste the prepaid return label on top of the original address label.
4. Arrange for the carriers to pick up your return within 30 days of the date of delivery.
Budbee
1. Go to the Budbee app and find the order you want to return
2. Click on “Book a return”. You do not need to print a return label, Budbee takes care of that.
3. Choose how you want to return:
– Pick up at your door: If you choose pickup at your door, book the date and time that suits you best, Budbee will pick up the return at your place.
– Budbee box: If you choose the Budbee box, you book the desired box and receive a PIN code that you enter at the box display.
When will an item be back in stock?
We recommend signing up for our waiting list to be notified of when an item will be back in stock. You will find a sign-up option next to the size information listed on the product detail page.
What should I do if my order was damaged in transit?
Flattered ensures that all items undergo a quality check before being sent out to our customers. Any damage incurred in transit that is visible before the package has been opened should be reported to our customer support at email
Remember to include a picture of the shoes, along with your order number.
Return without printer (Germany)
If you are returning an order from Germany, you will find a QR code on your return label. You can show this QR code (e.g. on your smartphone) to DHL and they will print out the return label for you. This is especially helpful if you do not have a printer at home.
Bei Rücksendungen aus Deutschland findest du einen QR Code auf dem Retourenlabel. Mit Hilfe dieses QR Codes (z.B. durch Vorzeigen auf deinem Smartphone) kann DHL das Retourenlabel für dich ausdrucken. Du benötigst für deine Retoure keinen eigenen Drucker.